Shipping and Delivery Policy

All orders will be shipped within 3 business days. All products are shipped through Australia and New Zealand via Australia Posts normal postal or other appropriate carrier at no extra cost to you.

Service Policy

If you order an item that is out of stock, we will notify you by e-mail within 72 hours. If for any reason we are unable to ship your order within 21 days, we will notify you by e-mail within that time.

Exchange Policy

While we have confidence in the high quality of our products, should the purchased product be faulty or damaged in delivery, please notify Allerlux by e-mail at info@allerlux.com.au or by phone on +61 3 9509 5109 within 21 days to arrange for the exchange of the item.